A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.
Some more information about Customer Representative Executive
Important : These are some basic guidelines and tips.
1.
Consumer is a broad label for any individuals or households that use goods and services generated within the economy. While the term customer is usually referred to a current or potential buyer or user of the products of an individual or organization.
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Customer life cycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or a service.
3.
Stay away from a specific job. You cannot win. If you say the job you are contending for is it, you strain credibility. If you say another job is it, you plant the suspicion that you will be dissatisfied with this position if hired. The best is to stay genetic and say something like: A job where I love the work, like the people, can contribute and cannot wait to get to work.
4.
Specifics here are not good. Something like this should work I would like it to be a long time. Or As long as we both feel I am doing a good job.
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This may take some thought and certainly, should be based on the research you have done on the organization. Sincerity is extremely important here and will easily be sensed... Relate it to your long-term career goals.
6.
A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, That is a tough question. Can you tell me the range for this position? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.
7.
Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can.